1. RELATING TO THESE USE TERMS
We respectfully request that you read these terms of use
carefully. By registering for or using any aspect of the
Creditjet service, you testify that you have read, understood,
accepted, and agreed to these Terms of Use. These Terms of Use
apply to both an electronic financial service and an end-user
licensing agreement. You are not allowed to access or use any
portion of the website if you do not accept the terms of use.
Creditjet ("we," "us," or "our") and you, as an individual user
("you" or "your"), enter into a legally binding agreement
through these Terms of Use.
The date of promulgation refers to the day on which these Terms
of Use and any subsequent updates or modifications go into
effect.
2. YOUR OBLIGATIONS AND ASSURANCE
By signing this paper, you attest to your acceptance of the
following:
2.1 By accepting these Terms of Use, you agree to be bound by
them and to fulfill your responsibilities in accordance with
them.
2.2 You acknowledge that you have read and agree to abide by
these Terms of Use and all relevant laws. You also acknowledge
that it is your obligation to inform us of any infractions of
the aforementioned guidelines.
2.3 The system and service shall only be utilized for legitimate
purposes and in accordance with their declared goals.
2.4 It is your responsibility to ensure that all of the
credentials, documents, and personal data you provide to us or
through the system are accurate, complete, current, and free of
fraud.
2.5 Access is restricted to authorized accounts and internet
access places.
2.6 You cannot behave dishonestly, dishonestly, or in any other
manner.
2.7 It is strictly prohibited to interfere with or jeopardize
the network to which the system is connected and operates.
3. AGREE TO THESE TERMS OF USE
3.1 By downloading, streaming, or registering with us, you
acknowledge that you have read and comprehend these Terms of Use
in their entirety. These Terms of Use are subject to change at
any moment, at our discretion. These agreements will control how
the app and account are used and function.
3.2 After installing the app and selecting the "Accept" icon on
our system, you will be deemed to have accepted these terms of
use and to be bound by them.
3.3 By installing the application and setting up an account, you
acknowledge and agree to the Terms of Use, which regulate how
the account is used. You further affirm that this agreement has
no bearing on any other legal or equitable rights we may have
regarding the account.
3.4 These conditions could alter at any time. You confirm that
you agree to these modifications and their terms by continuing
to use the service. Any modifications will be communicated to
you in a reasonable and suitable manner.
3.5 The website may occasionally make enhancements to the
application. Until you have downloaded or streamed the most
recent version of the App and agreed to any new terms and
conditions of these Terms of Use, you may not be able to use the
service, depending on the update.
3.6 By using the App or any of the services, you consent to the
collection and use of technical information about the mobile
device and any associated hardware, software, and accessories
for the purpose of providing wireless or internet-based
services. Utilizing this data enhances our offerings of goods
and services. In order to enhance our service, your app
experience, and/or our credit scoring services, you grant us,
our affiliates, and licensees permission to send, gather, store,
process, and use your data.
3.7 In the event that we are unable to reach you through other
methods or if we have not yet received payment for the loan
mentioned in this Clause 9, you specifically grant us permission
to contact you and your emergency contact, if they have
consented, to check your details.
4. THE WAY YOU MAKE USE OF THE
4.1 Our service is only available to individuals who are at
least eighteen years of age. We reserve the right to contact the
appropriate mobile money provider in order to confirm the
validity and current status of your account.
4.2 The application will notify you of the acceptance or
rejection of your account application. You also acknowledge and
understand that the approval of your account application does
not establish a contractual relationship between you and the
mobile money providers, with the exception of certain
constraints and limits that may occasionally apply to your
account.
4.3 Your loan application may be rejected or withdrawn at any
time, without providing you with a reason or advance notice, at
our sole and final discretion.
4.4 We reserve the right to approve, deny, or modify the terms
of any loan based on our ongoing evaluation of your credit
profile. The form will display the terms and interest associated
with each loan application.
5. THE KINDS OF SYSTEM OPERATIONS YOU PERFORM
All rights are granted and reserved.
5.1 We and our licensors (if any) grant you a revocable,
limited, non-exclusive, non-transferable, royalty-free license
to access and use the system exclusively for your own use in
order to benefit from the service that we offer, provided that
you abide by these Terms of Use and the Agreement.
5.2 We and our licensors, if any, reserve all rights not
expressly granted to you under these Terms of Use. These Terms
of Use do not grant you any ownership rights, either full or
partial, over the system.
5.3 You are prohibited from:
5.3.1 to make the system available to any third party or to
sell, resell, transfer, assign, distribute, sublicense, or use
in any other way for financial gain.
5.3.2 modify or produce derivative works of the system, or
access or reverse engineer the primary program;
5.3.3 attempt to access the system or related systems or
networks without authorization; replicate any concepts,
features, functions, or graphics from the system; use the system
to develop a competing product or service; develop a product
that uses concepts, features, functions, or graphics from the
system; or launch an automated program or script that may
generate a large number of server requests in a single second or
that unduly burdens or hinders the system's functionality.
5.3.4 Use any software or application to retrieve, index, "data
mine," or perform any other kind of replication or alteration to
the system's content, presentation, or navigational structure.
5.3.5 Post, distribute, or reproduce any copyrighted content,
trademarks, or other proprietary information without the owner's
prior consent, or remove any notices of copyright, trademarks,
or other proprietary rights from the system.
5.3.6 distribute, store, or otherwise deal with any content in
order to commit an act that is immoral or unlawful;
5.3.7 disseminate unsolicited messages (like spam) or make
untrue statements, anger, or irritate;
5.3.8 Disseminate or preserve any illegal or tortious content,
including offensive, defamatory, threatening, or infringing
information.
5.3.9 disseminate content that contains malicious files,
scripts, agents, programs, or computer code, such as trojan
horses, worms, or software infections.
5.3.10 It affects or disrupts the functionality of the system or
its data.
5.3.11 Falsely state that they are associated with a person or
group;
5.3.12 knowingly providing a fictitious address; or
5.3.13 generates any significant personal information that could
affect our decision to do business with you in the future.
5.3.14 harm the reputation of our business or any group firm;
5.3.15 Attempt to collect or harvest any data or information
from our systems or any service, or attempt to decode any
transmissions to or from the servers hosting any service.
6. DUE TO YOU, A CATALOGUE
6.1 To access the system as a user, you must first create and
maintain an account as an App user.
6.2 You are accountable for anything that occurs on your account.
It's you.
6.2.1 One account is all that is required.
6.2.2 You are accountable for safeguarding the confidentiality
and integrity of the data associated with your account.
6.2.3 It's against the law to provide someone else access to
your account, transfer any data, or even the account itself.
6.2.4 Please let us know immediately if you think someone else
has accessed or used your account without permission.
6.3 In addition to our other rights and remedies, we retain the
right to restrict or eliminate access to your account and/or the
features of the App:
6.3.1 In the event that we discover that you have violated any
of these terms of use, we reserve the right, at our best
judgment, to
6.3.2 while an inquiry is being conducted;
6.3.3 In the event that we or any of our group companies are due
payment of any kind, including principal, interest, service
fees, taxes, or other amounts;
6.3.4 Should these Terms of Use be terminated for any reason; or
6.3.5 at any other time, provided that it is consistent with our
rational conclusion.
7. YOUR QUESTIONS
7.1 You grant us the inalienable right to respond to any
requests you send us or that you may assume are from you by
using the system. You agree to be responsible for any such
actions.
7.2 We reserve the right to reject any request you make about a
loan application, regardless of whether you have already been
granted a loan from us.
7.3 We may accept and act upon any incomplete or ambiguous
request, regardless of the reason, if we believe, at our sole
discretion, that the information may be handled without your
involvement.
7.4 We shall be considered to have behaved appropriately and
fulfilled all of our obligations to you, even if the request was
made, conveyed, or otherwise communicated in an untruthful or
dishonest manner. You will be in charge of our sincere answers
to requests, provided that you provided us with the necessary
guidance.
7.5 We reserve the right to not act upon or comply with all or
any part of your request until you provide us with additional
information or confirmation (whether in writing or not).
7.6 You agree to release and indemnify us from all claims,
losses, damages, costs, and expenses that may arise from our
failure to exercise the discretion that has been granted to us
or from our fulfillment of your requests if you give us
permission to fulfill all or part of them.
7.7 You acknowledge and agree that we will not be held
accountable for any unauthorized withdrawal, transfer,
remittance, disclosure, activity, or incident on your account
that arises from your knowledge and/or use or manipulation of
your account PIN, password, ID, or any other means, regardless
of whether your negligence was the cause. This is in accordance
with the highest sum permitted by the applicable laws.
7.8 We are allowed to carry out any instructions about your
account that may be mandated by a court order, an organization,
or a qualified body in accordance with the relevant legislation.
In the event of a dispute, these Terms of Use will take
precedence over any requests you make.
8. ARE YOU IN CHARGE?
8.1 You are responsible for maintaining the security and
functionality of your mobile device, which is required to access
the system and the service. You are to blame for this.
8.2 It is your responsibility to make sure your mobile device is
performing at its peak efficiency. In particular, we disclaim
any responsibility for computer viruses and other issues that
may arise during the use of the mobile device, service, or
system. Additionally, we disclaim all responsibility for any
mistakes or issues that may arise from a malfunctioning device.
We are not liable for any delays or losses caused by the service
provider that provides you with network connection, and you are
also liable for any associated expenses.
8.3 The application can be accessed on a mobile device. It is
your duty to make sure the app you downloaded works with your
mobile device. We won't be responsible if the app isn't
compatible with your device or if you don't have the most recent
version installed.
8.4 If your mobile device is lost, stolen, damaged, or no longer
in your possession and this impacts our legal rights and/or
remedies in any other way, including disclosing your account
information and credentials to a third party, you must contact
us right once and follow our instructions. We won't be
responsible if your account information and login credentials
are stolen by a third party. You agree to hold us harmless and
indemnify us for any future losses by using your account
information and login credentials.
8.5 It is your responsibility to select an appropriate internet
and mobile plan and to pay any fees your mobile service provider
may impose for SMS, internet data, and phone expenses. You
acknowledge that the system may use a large amount of data while
you are using it, and you agree to pay for any associated
expenses and usage.
8.6 You must follow all rules, regulations, and instructions in
these Terms of Use and any other document we provide when using
the system and the service.
8.7 You are responsible for implementing all necessary safeguards to
stop any unauthorized use of the system. Therefore, every
correspondence we provide must be checked and confirmed right away
by you or someone acting on your behalf. This will ensure that any
unauthorized access or use of the system will be identified. You
must contact us immediately if any of the following occurs:
8.7.1 You have reason to suspect that a transaction may have
been fraudulently entered or compromised, and there has been,
may occur, or may occur unauthorized use of the service.
8.7.2 In addition to any other protocols that may be pertinent
to the service, you are responsible for adhering to any security
protocols that we may periodically notify you about. You are
aware that your account's privacy may be at risk if you don't
adhere to the recommended security protocols. Making sure that
only authorized users are able to access the service, submit
requests, or complete any related tasks is your specific
responsibility.
9. THE TERMINOLOGY OF FINANCE
Service fees and interest
9.1 The application will display the interest you are required
to pay on each loan. During this period, we reserve the right to
establish and collect service fees associated with your use of
the service and to alter or permanently alter our service
prices. The app will display the services if we decide to charge
for them or if they are already available and being modified.
You will be informed as soon as feasible of any modifications to
the service fees prior to their implementation. One potential
method to accomplish this is to inform users of the
modifications made to the application.
9.2 You agree to pay all amounts due under these Terms of Use in
full, without deductions or withholdings, and without any
setoffs or counterclaims, unless the law requires you to do
differently. To guarantee that we receive the entire amount that
would have been paid had there been no deduction or withholding,
you must promptly pay us the appropriate additional amounts each
time you are required to deduct or withhold from any payment to
us.
9.3 We reserve the right to impose late penalties on the amount
you were lent if you fail to make any payments by the due date.
The app will notify users in advance of these fines.
Taxes
9.4 When determining any payments you are required to make in
accordance with these Terms of Use and loan, any taxes you owe
are not included. In the event that taxes are owed in connection
with the payment, you agree to pay us the additional amount
multiplied by the applicable tax rate. You must comply with this
requirement whether or not the connection is terminated, in
addition to making the payment or providing it upon our request.
9.5 By signing this contract, you authorize us to withdraw funds
from your account in the event that we are compelled to do so by
law, agreements with tax authorities, internal policies, or any
directive or penalty from the appropriate tax authority.
Payments
9.6 You agree to use the payment alternatives that are
frequently displayed and offered on the App to settle the
principle, interest, service fees, and tax associated with these
Terms of Use and the loan before or on the due date.
9.7 Local currency must be used to settle all transactions
within the Territory.
10. A MUST
10.1 When you: This event is initiated by default.
10.1.1 Failing to pay any amount or installment (including all
accrued interest, service fees, and tax) due for a loan granted
under these Terms of Use for a period of fifteen (15) cumulative
days, or being declared bankrupt, unless the nonpayment is
solely due to an administrative error or technical issue.
10.2 After a continuous default event, we may, at any moment,
without limiting any additional rights or remedies that may be
available to us under the relevant law:
10.2.1 These Terms of Use will expire in accordance with Clause
11 of this document.
10.2.2 Declare that the loan, along with any interest, service
charges, taxes, and other funds owed under these terms of use,
is immediately due and payable and will be so at any moment.
If you are unable to make a payment, we will impose late costs,
which will be indicated on the application.
11. FINISHING AND TERM
11.1 These Terms of Use shall be in effect until they are terminated
in accordance with their terms.
11.2 We reserve the right, in whole or in part, to terminate these
Terms of Use and to terminate your account, the system, and the
service:
11.2.1 by providing you with notice for any reason at any time;
11.2.2 Without affecting our other rights and remedies, you will
be immediately terminated, with or without warning, if you
violate any of these Terms of Use.
11.2.3 In the event that your mobile network operator or mobile
money provider terminates your contract or account for any
reason;
11.2.4 In the event that your account is idle or latent, if a
suspension or termination is necessary due to technical issues
or security concerns, or if it is necessary to enable frequent
upgrades or enhancements to the features or contents of the
service.
11.2.5 Should a government, court, regulator, or other
appropriate entity mandate that we adhere to a rule, or
11.2.6 If, at our sole discretion, we choose to suspend or
terminate the service for any reason, whether commercial or not,
11.3 If for any reason these conditions of use are terminated or
expire, you will be held accountable for:
11.3.1 Any unpaid principal, interest, transaction fees, or
taxes shall become immediately due and payable upon termination.
11.3.2 Remove the application from your mobile device completely
and right away.
11.4 Nevertheless, the termination will not impact either
party's obligations or rights.
11.5 The parties shall no longer be obligated to uphold any
rights or obligations mentioned in the Terms of Use, with the
exception of any extra sections that are specifically or by
their very nature intended to remain in effect after
termination. These clauses will be in effect when the Terms of
Use expire, regardless of any rights or obligations that each
party may have accumulated at that time.
12. EXCLUSIONS FOR LIABILITY AND INDEMNITY
Recipients
12.1 By signing this agreement, you acknowledge that we, our
licensors, and the Affiliates of each of these parties, as well
as their officers, directors, members, employees, and agents,
will be shielded and absolved of any and all claims, costs,
damages, losses, liabilities, and expenses (including legal fees
and costs) arising from or related to:
Exclusion of Liability
12.2 We will not be responsible for any losses you may incur if
any of your mobile devices malfunction or if the service is
interrupted or unavailable for any reason that is not within our
control, including an error or force majeure, a system failure
caused by terrorist or enemy activity, a power outage, inclement
weather or atmospheric conditions, or a failure of any public or
private telecommunications system.
12.3 The program is only intended for personal use. We disclaim
all liability for any lost earnings, business interruptions, or
missed business opportunities, and you are aware that the App is
not intended for commercial, business, or resale purposes.
12.4 You acknowledge that we are not liable for any losses or
damages resulting from or connected to:
12.4.1 any defect or issue resulting from your customization
or modification of the application or service;
12.4.2 any application defect or issue resulting from your
violation of these terms of use;
12.4.3 The sixth clause has been violated.
12.4.4 Your mobile money account does not have enough funds
12.4.5 The system, your mobile device, the network, or a
mobile money system malfunctions, fails, is unavailable, or is
otherwise disrupted; Your account funds are the subject of a
lawsuit or other legal action that restricts payments or
transfers; You fail to provide clear and sufficient
instructions for any payments or transfers related to your
account.
12.4.6 any dishonest or unlawful use of the system, your
mobile device, or the service; or
12.4.7 Your disrespect for these terms of use as well as any
instructions or guidance we may have provided you regarding
the usage of the service and system.
12.5 Even if we are aware that such loss or damage may occur, we
will not be held accountable for any indirect or consequential
loss or damage of any type that arises from or is related to the
service, regardless of the cause. Insurance does not cover
losses or damages.
12.6 Our maximum aggregate liability with respect to the App,
the system, the service, and/or these terms of use, whether in
contract, tort, breach of statutory duty, or otherwise, shall
not exceed the service fees you paid us in connection with the
first event giving rise to a claim under these terms of use, to
the extent permitted by applicable law and unless otherwise
specified in these terms of use.
12.7 Unless otherwise specified in these Terms of Use, you have
six (6) months from the occurrences giving rise to any claims
you may have against us regarding the App, the system, the
service, or these Terms of Use to notify us of those claims. If
you do not comply, you will forfeit any rights and remedies you
may have in relation to this claim to the fullest extent
permitted by applicable law.
12.8 In particular, we disclaim any liability for:
12.8.1 Communications infrastructure issues beyond our
immediate control that may impact the accuracy or timeliness
of messages you send or the information you receive through
the app;
12.8.2 Any loss or interruption in the delivery of messages or
content that you access that results from utilizing a mobile
network service provider, Internet access service provider, or
other third-party software that is not under our control;
12.8.3 Potentially harmful viruses that could infect your
mobile device or other property when you use the app or browse
any of its content;
12.8.4 Any information or correspondence that is utilized or
intercepted without permission prior to being received by our
servers or the application;
12.8.5 Unless it is due to our negligence, misconduct, or a
violation of the laws safeguarding personal data, we will not
be held accountable for any unauthorized use or access to the
information we maintain about you or your transactions, to the
degree permitted by applicable law.
12.8.6 Anything that comes from somewhere else.
13. DISCLAIMER FOR APPS AND WEBSITES BY THIRD PARTIES
13.1 The service or app may contain references to and links to
other third-party websites or mobile applications ("Third Party
Sites or Apps"). The purpose of these links is to provide you
with information that may be of interest to you. Any products,
services, data, ideas, or opinions that can be found on
third-party websites or applications that we link to are not
endorsed or supported by us.
13.2 We make no express or implied claims or guarantees on the
correctness, completeness, reliability, or suitability of the
content of any third-party websites or applications. We cannot
guarantee that any website or application developed by a third
party won't be accused of copyright, trademark, or other
violation. We are unable to guarantee that any third-party
program or website is virus- or infection-free.
13.3 You are aware that third-party websites and applications
can offer less security and have privacy policies that differ
from ours. You are solely responsible for your decision to use
or access any third-party website or application, as well as to
purchase or utilize any products or services that are advertised
or promoted on the website.
14. AGREE TO USE DIRECT MARKETING FOR COMMUNICATIONS
You consent to receiving direct marketing communications from us by
using the services. If you would like to discontinue receiving our
marketing messages, please let us know in the appropriate letter.
15. DISPUTE RESOLUTION
15.1 Nigerian law will apply to these Terms of Use (and any
issues that may arise out of or relate to them, including any
claimed infraction or challenge to the legality or
enforceability of these Terms of Use or any part hereof), unless
your country's laws specify otherwise. If so, the laws of your
jurisdiction will apply to these Terms of Use.
15.2 Any disagreement, issue, or dispute arising out of or
connected to these Terms of Use will be sent to a single
arbitrator for final determination, unless otherwise specified
in this document or otherwise accepted by the parties hereto.
The chairman of the Chartered Institute of Arbitrators' Nigeria
Branch ("Institute") may instead grant any party's request
within seven (7) days of the other party notifying the chairman
of the disagreement if no such agreement is reached.
15.3 The arbitration will be held in Lagos, Nigeria, in
accordance with the Nigerian Arbitration and Conciliation Act.
15.4 The arbitrator's decision shall be legally binding on the
parties to the extent that it can be enforced.
15.5 Either party may submit a complaint in any manner to obtain
interim or conservatory measures, or preliminary injunctive
relief, from any court with the required authority until the
arbitrator issues a final judgment or award.
16. ENGAGING IN A GLOBAL CONVERSATION
16.1 We shall not be held accountable for any delays or
performance issues caused by circumstances beyond our reasonable
control.
16.2 You must never give anyone private information regarding
our business's operations, affairs, clients, customers, or
suppliers.
16.3 You acknowledge and consent that, in our sole discretion,
we may assign or transfer all or a portion of the creditor's
rights to the loan at any time and without prior notice. Your
obligations under these Terms will not be affected by the
aforementioned Transfer. The payment must be made in accordance
with the application's guidelines.
16.3 You acknowledge and consent that, in our sole discretion,
we may assign or transfer all or a portion of the creditor's
rights to the loan at any time and without prior notice. Your
obligations under these Terms will not be affected by the
aforementioned Transfer. The payment must be made in accordance
with the application's guidelines.
16.5 The remedies and rights granted to each party under these
Terms of Use are cumulative and do not take precedence over
those provided by law. They must be explicitly and in writing
renounced. If a right is not used or is not used immediately, it
is not considered forfeited.
16.6 All of the information in these Terms of Use has been
agreed upon and understood by the parties, and they take
precedence over any prior understandings or agreements
pertaining to the subject matter. Furthermore, the parties
expressly disclaim any implied claims of authenticity. The
parties have not relied on any statement, representation,
guarantee, understanding, undertaking, promise, or assurance of
any person in entering into these Terms of Use, except expressly
specified in these Terms of Use or as implied by relevant law.
Each party hereby irrevocably and completely forfeits any
rights, remedies, and claims that it would have had in the
absence of this clause with respect to any of the
aforementioned. These Terms of Use do not restrict or eliminate
liability for fraud or any other liability prohibited by
applicable law.
16.7 You may not assign, sublicense, transfer, sublet, or
otherwise dispose of any of your rights or obligations under
these Terms of Use without our prior written consent. We may
assign, sublicense, transfer, sublet, or otherwise deal with our
rights or responsibilities under these Terms of Use at any time
without prior notice or consent, unless otherwise required by
applicable law.
16.8 These Terms of Use will remain in full force and effect
even if a court or other authorized authority determines that
any portion of them is unlawful, invalid, or unenforceable under
applicable law. The applicable section of these Terms of Use
will be replaced with a clause that is both legally binding and,
to the greatest degree possible, equivalent to the section that
was eliminated.
16.9 No term of these Terms of Use may be relied upon or
enforced by a third party.
16.10 We may send an email to the address you provided in your
account, post a general notice on the App or the system, or do
both to let you know. You can email
chinedu.okafor@creditjet-nigeria.com to let us know.
16.11 If you have any issues or suggestions regarding the system
or service, please email chinedu.okafor@creditjet-nigeria.com.
17. THE LOAN COLLECTION AND CUSTOMER COMMUNICATION DISCIPLINARY PROCEDURE
All staff members must consistently demonstrate and communicate professionalism and integrity when engaging with clients, regardless of whether they are in debt.
Loan collectors, recovery agents, and customer service representatives are prohibited from insulting, abusing, demeaning, slandering, or threatening clients and their contacts in any way, whether when attempting to collect loans or managing complaints. Any employee who engages in any of the previously stated activities is doing so voluntarily and will be held accountable for the results of their decisions.
18. SERVICE ADVERTISING AND PROMOTION
We are committed to ensuring that all marketing materials and advertisements comply with the Nigerian Code of Advertising Practice, which is supervised by the Advertising Practitioners Council of Nigeria, in addition to any other relevant laws and regulations that are currently in effect in the Federal Republic of Nigeria. Additionally, we pledge that each ad will be straightforward, honest, and considerate. Additionally, these products will be produced in accordance with the rules governing fair competition and with a strong sense of social responsibility.
19. UNPERMITTED PHONES SALES
We will not utilize unwanted telemarketing unless it is disclosed:
19.1 It is crucial to specify the communication's precise purpose right away, together with the sender or the person on whose behalf it is being sent.
19.2 the specific details of the product or service being discussed;
We will also abide by any "call" or "do-not-call" preferences requested by the customer at the time of signing a service agreement or subsequently, as well as any other guidelines that may occasionally be issued by an appropriate body.
In spite of the preceding section, it is imperative that a will guarantee that:
19.3 Customers cannot be sent unsolicited voice calls or short messaging services without their consent.
19.4 Unwanted voicemails or short message services should always be able to be accepted or rejected by customers.
19.5 To provide consumers the flexibility to decide what kind of unsolicited calls or short message services they would like to receive, or to opt out of receiving any unsolicited phone calls or short message services, we have streamlined all of these procedures.
20. TECHNIQUES FOR BILLING, COLLECTING, CHARGING, AND CREDITING, AND CREDITING CUSTOMEERS
We promise that:
20.1 To check the bill, the customer must have unrestricted access to the information on the bill or elsewhere.
20.2 We will give clients accurate, timely, and current information about the terms and conditions of the invoice, together with any pertinent alternatives, upon receiving a legitimate request.
20.3 It records a client's invoice and associated expenses for a minimum of one year (12 months); and
"Billing" or "bill" refers to the Licensee's recording and processing methods for the purposes of interpreting the responsibilities outlined in this section.
21. SUCCESSFUL SETTLEMENTS
21.1 We shall provide our complaint procedures in a variety of clearly comprehensible formats and media. Additionally, we will regularly publish any additional pertinent content we come across.
21.2 The content must be simply comprehensible and contain all pertinent information on complaint procedures.
21.3 In addition to offering Alternative Dispute Resolution (ADR), we will develop a complaint management strategy that includes a variety of effective, accessible, and transparent complaint methods.
21.4 We guarantee that consumers can quickly learn how to file a complaint.
21.5 The specifications relating to the complaints handling procedures must include information concerning the consumer's right to file a complaint.
with relation to the grievance submission process; and
21.5.2 The types of supporting documentation that must be included with the complaint by the complainant.
21.5.3 All complaints must be recorded and addressed in accordance with the current procedures and regulations.
22. THE INCIDENT REPORTING PROCEDURE
We shall ensure that the procedures for accepting and addressing complaints do not discourage consumers from submitting them. The protocol chinedu.okafor@creditjet-nigeria.com will be used to address any issues.
23. A REVIEW OF WARRANTIES
We guarantee that any disclaimer in an advertisement will be clear.
23.1 The disclaimer does not contradict the primary objective and content of the advertisement.
23.2 The disclaimer is written in a clear, concise manner that is suitable for the format or media being used; and
23.3 The advertisement's recipient or target audience is determined.